How do I place an order?
Twindo creates editable 2D and 3D CAD files, floor plans, and measurement reports from your scans. Using Twindo for as-builts saves significant time and money compared to modeling yourself or outsourcing.
How do I place an order?
Placing an Order from the iOS App
Step 1: Select Your Project
From the Projects screen, tap the thumbnail of your project (for example, "Green Street").
Step 2: Select Scans
Tap each scan you wish to order. Choose whether you’d like the scans merged or processed individually and tap "Next”
Step 3: Choose File Type
Choose the file type you want to work in
Click “Next”
Step 4: Add Payment Method and Submit
Add payment method, review, and confirm your order details. Hit “Place Order”
Step 5: Add Reference Measurements (Optional)
Submit any additional reference material or combine with a previous order in the same format from Order Details.
Step 6: Model Creation
That's it ~ we're on it! We'll deliver your file(s) soon so you can get to work! See estimated delivery times to learn more.
For more information on what details are included and excluded in the models, check out this article: What details are included with my CAD file? And if you haven't already tested a sample file to make sure it is compatible with your software and will meet your needs, please download and test our sample files.
Placing an Order from the Web
Step 1: Start Order Process
Click Scan To CAD Model from Nav Bar or + From Project View. If starting from Scan To CAD Model, you’ll next be prompted to specify which project you would like to order from.
Step 2: Select Scans
Click each scan you wish to order. Choose whether you’d like the scans merged or processed individually and tap Continue
Step 3: Choose Format
Choose the format you need
Step 4: Add Payment Method and Submit
Select the format(s) you need, then tap Next at the bottom. Add payment method, review, and confirm. Then, you'll confirm your order details.
Step 5: Add Reference Measurements (Optional)
Submit any additional reference material that can be used to improve the model accuracy.
Step 6: Model Creation
That's it ~ we're on it! We'll deliver your file(s) soon so you can get to work! See estimated delivery times to learn more.
For more information on what details are included and excluded in the our models, check out this article: What details are included with my CAD file? And if you haven't already tested a sample file to make sure it is compatible with your software and will meet your needs, please download and test our sample files.
Combining Orders
To add new scans to a previous order (e.g., adding a 2nd floor to an existing 1st floor model):
- Order your new scans
- Tap Combine with Existing Model on the Order Details screen in the App within 8 hours. Add a note: "Combine this order with order #A1B2C3D4" (use your actual order number).
You'll only be billed for the new square footage, not for areas we've already modeled.
Important: Capture connecting spaces like stairs and hallways with doors open so we can see how the spaces connect.
For more information, see our support articles on Scanning Best Practices, Adding Reference Materials, and Capturing Multiple Scans of an Entire Home.
Questions? Contact us at support@twindo.com
Plan To CAD
Have plans you’d like to convert to 3D models? Log in to Twindo Web and click the “Plan to CAD Model” on the left side to order or request an estimate for your project.
- Upload your plans - must be a DWG, DXF, or PDF file
- Select your Format
- Add your estimated square footage
- Add your project details
- Provide rights approval on the plans you’ve uploaded.
- Click “Continue to Checkout” - you can also “Request an Estimate” for your order by clicking on the link below the checkout button.
If you have any questions please don't hesitate to reach out to us at support@twindo.com. We strive to meet your expectations, so please let us know if you have any concerns!